Terms & Conditions

We are committed to provide our customers a pleasant shopping experience. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them. DDBaby reserves the right to amend the terms from time to time without prior notice. 

GENERAL

  1. For sales enquiries, kindly drop us an email at ddbaby.my@hotmail.com and quote your order number for reference. 
  2. All enquiries and transactions will be attended within 1-3 working days.
  3. Our mailing days include working weekdays only.

PRE-ORDER

  1. Pre-order usually takes at least 20-30 days, it might be delayed due to unforseen circumstances (such as delayed shipment). You will be notified if there is a major delay of your order.
  2. No amendment or cancellation shall be made after order is placed.
  3. As all brands we carry vary in sizes, we are only able to offer a general sizing guide.
  4. Stock level running low toward the end of seasons might results in your order being unfulfilled. In the event of order cancellation due to aforementioned reason, store credit shall be credited to your account.

ORDERS

  1. Please select the correct sizes/colours. No amendment or cancellation shall be made after order is placed.
  2. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information might result in delayed delivery. A re-delivery fee will apply if parcel is returned.
  3. DDBaby reserves the right to accept or reject any order(s) without prior notice.

PAYMENT

  1. All payments are to be made through bank transfer or touchngo. Kindly include your order number as reference. Payment will be verified within 3 working days.
  2. No cash refund is offered. We only offer refund in terms of store credit.
  3. All orders will be automatically cancelled after 48 hours of non-payment.

DELIVERY

  1. Your order will be shipped once all items are available.
  2. Ready stock items will be shipped within 3 working days.
  3. Please separate your order for ready stock & preorder item if you wish to receive the available items first. Otherwise we will proceed with delivery once all the items become available.
  4. Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
  5. For more information about delivery, please refer here.

BOUNCED PARCELS

  1. Customers will be contacted via email should we receive any bounced parcels bearing their name.
  2. Cost for re-delivery shall be borne by the customer. DDBaby will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
  3. DDBaby reserves the right to deny any request to combine the bounced  parcels with any new orders.
  4. Any unclaimed bounced parcels after 30 days grace period will be forfeited.

RETURN AND REFUND POLICY

  1. Only store credit will be issued, No cash refund(s) are allowed. Returns are applicable on regular priced orders only.
  2. Items must be returned in original condition.
  3. Refund will be issued in credit for missing items, or return of incorrect items or defect items. Please contact customer service within 1-3 days of receiving your order.
  4. For all items comes and packed in boxes, both item and the box shall be returned in its original conditions.
  5. DDBaby reserves the right to reject refunds due to change of mind, wrong size/colour.
  6. For our detailed return and refund policy, please refer here.

DISCOUNT CODE

  1. Discounts are only valid if the voucher codes are entered before checkout.
  2. All discount codes which are used cannot be reinstated if orders are cancelled.
  3. Orders placed using discount codes are not applicable for exchange and returns.
  4. Once your order is placed, additional discounts may not be applied.

STORE CREDIT

  1. Store Credit issued can only be utilized by the account holder unless stated otherwise. They are non-transferrable in nature.
  2. Store Credit validity is as per stated user's account. If it is not utilized within the given timeframe, the amount will be forfeited (unless stated otherwise).
  3. Store Credit are only valid if they are inputted during check out.
  4. All unutilized Store Credit expires within the given timeframe up to a maximum of one year. Any time extension requests will not be entertained.

If you have any questions, kindly email us at ddbaby.my@hotmail.com