Frequently Asked Questions

1. Ready stock?

  • Items are all pre-order unless stated otherwise. 

2. How long does it take to receive my order?

  • Pre-order takes at least 20-30 days from closing date, it might delay due to unforseen circumstances.
  • Ready stock takes 1-3 days business day to arrive after dispatching.

3. Can I change or cancel my order?

  • No amendment or cancellation shall be made after order is placed.

4. Do you offer free shipping?

  • Yes! We do.
    • WM: Purchase over RM150
    • EM: Purchase over RM300

5. Do I need to register an account to purchase?

  • We advice you to register with us before making a purchase. This enable you to check your order's tracking number, trace your purchase history and save your time during checkout.

6. When is your closing date for pre-order?

  • We close our pre-order every Sundays at 10pm. Every order and payment made after 10pm will be placed on the next week.

7. Can I order something that is not on your catalogue but from the same brand?

  • Yes! Of course you can. Just drop us a message in WA or IG with the product image.

8. Do you carry clothing for newborn?

  • We definitely do, please refer to romper collection. Baby's size normally start with B such as BXS, BS or BM.

9. Wholesale enquiry

  • For enquiries regarding to wholesale, kindly drop us an email at ddbaby.my@hotmail.com